Run a System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance). Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up. Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. In the meantime, let's try these steps here: Have you performed any troubleshooting steps before posting?ĭid you try to run any test on the computer? Do you have any Anti-Virus program installed on your PC? If so, have you tried to run a complete scan. Have you made any software or hardware changes on the computer? To provide you with an accurate solution, I'll need a few more details: Don't worry we'll work together to find a solution for you. I understand you are having issues with the laptop freezes. you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.
Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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